Tier 2 Technical Support Engineer – All LATAM Countries – Fully remote

We are seeking a highly motivated Tier 2 Technical Support Engineer to contribute to one of our biggest projects with technological challenges

Apply now! We would love to have you on board :)

If you don't want to apply and you know someone who would be a great fit for this position, we have great news for you! You can be awarded $300 by referring that person/friend to us(*). Don't miss this chance, start referring candidates! Just send us your referral contact info to: careers@mahisoft.com, specifying in the subject: Referral Program: Name of your referral

Responsibilities

• Respond to customer inquiries in a timely and professional manner, via email, phone, or tickets.
• Provide technical support for customers by troubleshooting issues, providing solutions, and escalating as necessary.
• Coordinate with management, partners, and distributors to facilitate technical support for strategic accounts.
•  Work with the Customer Success and Product teams to monitor and report on support trends which arise during customer interactions.
• Document new procedures.

Requirements

• Bachelor’s degree in Computer Science, Information Technology or proved experience.
• 2+ years of experience in a technical support role, providing support for software products.
• Excellent written and verbal communication skills in English.
• Experience working with support ticketing systems (Jira, Hubspot) and documenting customer interactions.
• Ability to troubleshoot and resolve technical issues with a variety of customers.
• Experience working in a team environment and collaborating with other technical support engineers, salespeople and customer success reps.
• Willingness to work flexible hours.
• Experience working with SQL databases is a must.
• AWS Console.
• API basic knowledge.
• The candidate has to be able to read code and understand it.
• Scripting.

Cultural Fit

• Radical Truth, Radical Transparency: in Mahisoft we encouraged a culture where people know it is important to challenge one another’s views, regardless of rank, and do so regularly. We want people to discuss ideas and issues openly, even if that involves publicly pointing out each other’s mistakes, always respecting each other and always with the goal of finding a solution.
• Responsible freedom: you own your time. You can set your own working hours (previously agreed upon with the client).
• Teamwork and collaboration: we work together and we share knowledge. It is part of our DNA.
• Flexibility: you have the option to work remotely in the working hours where you feel most productive.
• Constant capacitation: for us, the acquisition of new knowledge and education is fundamental.
• Technology upgrade: you'll work with current software technologies, and you'll be in constant self-actualization.

Benefits

• Continued professional growth.
• Great culture.
• Competitive salary.
• English classes.
• Certifications.
• If you get hired, you will get paid all your time invested in our interviews!

(*) To win the award, the person you referred must be selected and join the company. Once your friend joins Mahisoft, we will make the payment to your referral/friend who will take care of sending it to you.