In the last two years, the business ecosystem has experienced an exponential increase in the adoption of digital services, with the aim of adapting business models to a new working environment. As companies prepare to face a new year full of challenges, the use of Artificial Intelligence as a tool to increase productivity will grow in 2022, but not without its challenges.
Pattern detection for workflow optimization
Data is one of the most precious assets of companies. With the implementation of digital solutions, many companies have accumulated huge amounts of customer and employee data, which acts as a powerful source of information, helping to drive productivity and connected experiences. For this reason, companies are expected to invest in intelligent software over the next year, allowing them to detect patterns in their data and obtain information to optimize workloads.
In the area of human resources, AI allows you to track existing data on staff tasks, timesheets, and workloads, to predict the amount of time it will take to complete a task. In this way, company managers will be able to manage the workload remotely and assign employees to the most suitable tasks for them.
On the other hand, the implementation of AI in finance and accounting software will also allow the detection of patterns in cash flow, identifying anomalies, and helping companies make important strategic decisions quickly and efficiently.
However, when implementing artificial intelligence in the processes, it is important to ensure the privacy of the data, which should only be used in strict compliance with the regulations on this matter. The main objective is to ensure that the insights and predictions obtained are of high quality, but not intrusive to employees and customers.
Natural language processing will become a daily thing
Natural language processing (NLP) is software that uses AI to figure out exactly what is being requested. Although it is already used daily by giving voice commands to smart home assistants, this technology is expected to increase its presence in the workplace in 2022.
New natural language processing solutions built into groupware will be able to detect requests when spoken aloud in a video call, for example. You will understand what is being said and search for the required resource in seconds.
And it will not only exist on computers, smartphones will also house these tools that, once connected to a central business management solution, will be able to provide updated information on upcoming invoices, balance, or the business forecast.
Increased regulation for greater safety
However, as artificial intelligence evolves and acquires new capabilities that were previously only reserved for human knowledge, such as creating complete business plans, reviewing job applications, or even approving a loan, the problem becomes one of trust.
In 2022, new regulations for AI will emerge, to which companies will have to adjust quickly and diligently. UNESCO is already working towards the creation of a common standard and has created recommendations on the ethics of artificial intelligence.
“Through an experimental approach, companies now have the opportunity to develop creative ideas and solutions, based on advanced technology such as Artificial Intelligence. And for this, during this year we will once again go hand in hand with our clients, to help them develop and implement all those technological solutions they need ”, says Susana Duran, VP of Digital Experiences at Sage. “Although we cannot predict what the world will bring us in 2022, we are prepared for everything to come,” she concludes.
